FAQ

ORDER FAQ



How do I know how much my order will cost?

On each product page, there is a Price List for your referrence. Just call us at 1-877-896-3218 or Email to mostin@mostin.ca for the product details you want, We will send you a accurate quotation with DDP(Delivered Duty Paid) price within 24 hours.



ARTWORK FAQS


Can you match the colors of my logo or artwork?

Our art dept and production team work closely with our customers to achieve the best quality color matching possible. Please be aware the color of the item can cause the color of the print to vary, and we cannot guarantee a 100% match in color.


What artwork formats do you accept?

We accept illustrator .eps, ai, .ps, pdf, photoshop .psd 300 resolution, high quality jpeg 300, tif 300 resolution, gif 300 resolution, or freehand 10. If you have a different format, please contact us at thu@andlong.com. We ask that you have your art already vectorized and your fonts flattened if possible.



* Please note that monitor settings, color settings, and lighting may cause shifts in product colors shown on website. 

If you have questions or concerns about the exact product color, please contact our sales dept at 1-877-896-3218.